In response to the ongoing Covid-19 crisis, we would like to take a moment to let you know that we understand the negative impact that many within our healthcare realm are facing. We also want to thank you for having the courage and dedication to work on the front lines of this situation. We want to ensure you that everyone here at Reliance Medical Management is dedicated to supporting each of our clients in any way possible during this difficult time. As we stay tuned to live updates and changes that are happening within the RCM side of healthcare, it is our pledge to make everyone aware of any changes or implementations that may potentially impact you financially. For us, we believe in tackling challenges head on and being proactive, therefore we are putting together a solutions strategy as we feel that it is imperative that we all work together to get through this difficult time.

As telehealth has become a hot button topic and a unanimous go-to as a social-distancing tool, insurance companies are also beginning to recognize the importance of maintaining the ability to see and care for patients via virtual means. Please note that all insurances will reimburse according to the contract on file and will not reduce reimbursement rates for telehealth services. We have attached our Telehealth Guidelines Provider Cheatsheet as a free resource for everyone who is considering this method of care in the state of North Carolina.

If you are considering implementing  and/or coding for telehealth in your practice and you need assistance. Ask us how we can help because we are all in this together!

Blessings, Safety, and Health
Eric & Deidre Hampton
outsource your medical billing, reliance patient services, medical billing process, insurance information


We believe what sets us apart is that we offer a SIMPLE, AFFORDABLE, & RELIABLE model.


All of our service agreements are month to month and we do not charge an upfront cost. We’re family owned, so there are no hidden agendas.


We believe in full transparency with our clients by comprehensive reporting to keep our clients up to date with their data.


We allow price and services negotiation to give our clients the best package to fit their needs. Clients can opt-out anytime with a 30-day written notice.



We provide a  tailored and personal experience through transparency and customized logging.  Check out our ratings!


We hold annual meetings, give free consultations, and customize our service packages.


We work with over 14 different specialties, 10 different EMR software systems, and  6 different clearinghouses.


Know the scope of what you need? Great! However, sometimes you may need help with determining the root cause. Within our model, we offer FREE consultations to get a feel for our clients and to establish a nurturing relationship. We use this time to dig deep into the root/core issues to determine what the best solution for your needs may be.

Why be in the dark? We provide monthly reports that details the “status summary” of claims for that month, along with any other related information. We also provide all of our clients an end of the year report that is comprehensive, yet easy to read. All of our reporting is fully customized and tailored to match each client’s service package.

We truly believe in full transparency by providing our clients with a track record of all claims worked or services and task performed at the end of each month. We understand that practice managers and doctors are too busy taking care of their patients to worry if we’re getting the job done. Fortunately, we keep tabs for you.




As a client-driven organization, Reliance Medical Management, LLC delivers measurable financial results to our clients through intelligent use of innovative technology and flexible, yet disciplined approach to service delivery with fiscal accountability.


We enhance leadership by nurturing long-term relationships and providing our clients with technically competent, experienced, and dedicated staff, acting with integrity in all that we do.


We seek to obtain full and fair financial reimbursement for our clients to whom they are legally entitled to services provided, allowing you to focus on providing extraordinary patient care. This is accomplished with the highest levels of integrity, compliance, and ethical values though our years of expertise.


We believe in the the value of our internal team through professional development and a comprehensive knowledge base.

Our 4-Pillars:

Medical Billing & Coding
Medical Office/Healthcare Administration
Innovative Technology
Organizational Administration/Training & Development

The best medical billing and coding company in Raleigh-Durham. Your Words, Not Ours.

Kevie Wilkins
Wilkins Home
Managing Partner


The Reliance Medical Management, LLC team has been great to work with. They keep you informed about the process and give you tools to view data that has been submitted. Reliance MM are very professional and I would certainly recommend their company.

Charlotte St. Juste


I have had nothing but a positive experience with Reliance. All correspondence is professional, courteous, and quick. I would recommend this company to anyone who is looking for a dependable billing service!

Jane Johnson
The Jones Center For Women's Health
Practice Manager


Deidre and the team at Reliance are unmatched in their prompt response to any request for assistance. Their knowledge of all things with regard to medical office mgmt. to include A/R, EHR, Reporting, Credentialing & Payor relations are excellent! They are genuinely sincere about helping you and your practice be successful!! 100% Integrity!” I can offer this review because I’ve worked with other companies that were seemingly well-presented and came highly recommended only to discover that they were largely misrepresenting their services and/or value. Trust me, you can’t go wrong with RMM.

Jenna Schutzer
Highland OB/GYN


We have used Reliance for more than 2 years and the experience has always been positive. They are very prompt with response to e-mails and phone calls and are very thorough in the reporting of activity on our claims. I am convinced that we have been paid for claims through their work that we would not have been able to get paid on our own. The staff is very knowledgeable and more than willing to answer any questions put forth. We are extremely happy with our decision to hire Reliance.

Jennifer Sturcken
Vita Family Practice


We have only been with Reliance for a couple of months; however, they have been awesome! They are very quick to respond and very helpful with addressing any issues and questions! Such a great experience so far!

Andre Hall
Birth & Women's Care OB/GYN
Owner, MD


Reliance Medical Management has been a phenomenal partner for my medical practice Birth And Womens Care, PA. I highly recommend their services without reservation as I have found them to be diligent, highly accurate, and responsive to the needs of my staff, my patience, and myself in terms of account management. You will not be disappointed with their services.

Becky Carroll
Highland Family Practice P.A.
Practice Manager


We found Reliance online. It is one of the best decisions we have ever made. Everyone is so helpful and such a pleasure to work with. I really feel getting established and working with them has been so easy. If you are looking for a billing company I would encourage you to reach out to Reliance first. You will not regret it.

Nikia Boykin
Eastover Family Care Center
Practice Manager


This billing service is our super hero! They are the perfect well oiled machine. For every issue that our office had prior to this company taking over our billing they have found a fix. I wish we would have changed billing companies much earlier! We appreciate our new found relationship and look forward to the long haul!


We can help you increase your revenue while providing accurate billing and coding submissions with an approach that tailors to you.

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