THE BILLING PROCESS

When will I receive a bill?
Patients are billed as soon as possible after their appointment or hospital stay. Typically, bills are not sent until all insurance claims have been processed, however patients without insurance receive bills directly. The due date will always be noted on your bill. If you have any questions regarding a bill, be sure to contact your office or our Patient Services line to receive help.

What is reflected in my billing statement?
Your bill may sometimes contain both professional and hospital charges. Those could include services such as the following: medical equipment, technology, medical supplies, lab tests, radiology, hospital rooms as well as time the provider spends during the visit treating you, reading test results, and coordinating care. If you are not sure how your health insurance plan will process claims for your doctor’s site, contact your insurance, your office, or Reliance Patient Services to ask what you’ll pay out of pocket.

​How can I pay my bill?
There are a few payment options
1. Visit or contact your office to make a payment
2. Pay your bill online using your office patient portal
3.  Call 984.212.8293 and press 1 to pay your bill by phone or press 2 for questions regarding your bill.
4.  Send a check or money order to your office

What if I cannot pay my entire bill or do not have insurance?
Your office may  arrange flexible payment options (payment plans) upon request. In addition, if you have medical bills for which you cannot pay, please visit our Financial Assistance page (Launching Soon) to learn more about options available to you. You can also contact Reliance Patient Services for questions about what to do if you do not have insurance.