Our Top 3 EHR Systems of 2018

Before we close out the end of a great year, we thought it would be awesome to rank our favorite EHR systems of 2018. An electronic health record (EHR) system is a digital version of a patient chart, but also features a more comprehensive database of the patient’s medical history. Isn’t this the same as an electronic medical record (EMR)? Not entirely. An EMR system is not to be confused with an EHR system, as this system only gives you access to the digital copy of a medical record and doesn’t “talk” or transmit other data/information like an EHR does.

The best way to understand the difference between the two is to look at this snippet from USF Health:

“Here are a few more ways EMRs and EHRs differ:

  • An EMR is mainly used by providers for diagnosis and treatment.
  • EMRs are not designed to be shared outside the individual practice.
  • EHRs are designed to share a patient’s information with authorized providers and staff from more than one organization.
  • EHRs allow a patient’s medical information to move with them to specialists, labs, imaging facilities, emergency rooms and pharmacies, as well as across state lines.”

Ok, now that we’ve gotten our bearings on the systems, let’s look at our top 3 systems of 2018. We encourage everyone to do as much research as possible before deciding on an EHR system and don’t be afraid to ask questions during your demo or when shopping around.

Our criteria are based on:

  • Top Pro
  • Top Con
  • Customer Service Experience
  • Price
  • Community Rating

1. eClinicalWorks

Our top and most loved EHR system of this year has been eClinicalWorks. As a cloud-based platform, eClinicalWorks makes utilization a breeze and comes with a logical user-interface. This system is also widely known and has pathways to be used for both practices and hospitals. This by far has been our favorite system to work in and really supports medical billing within a team environment.

Top Pro

The ability to have manual control over your billing setup and workflow. This is a biller’s heaven and truly benefits the practice, providers, and patients at the end of the day.

Top Con

Pricing for EHR and Practice management may cause some to take a double take. See pricing below for a more details.  

Customer Service Experience

Customer service is primarily outsourced, but overall, we have had a great experience so far. Things like remote-in, account setup, and other technical issues have typically been speedy; (comparing to other EHR customer support).

Pricing

For only one provider, EHR only starts at $449/month and EHR with practice management starts at $599/month. The only plus in this category is the RCM service which offers about the lowest percentage rate you can find in this market; besides our RCM service we should say, “ahem”.

Community Rating

Trust Radius : 8.3 out of 10

Capterra: 3.5 out of 5

Software Advice: 3.5 out of 5

BBB: Not Accredited, A Rating


2. Omni MD

We give OmniMD some love for its dedication to practice management and medical billing. OminMD is one of the fastest growing EHR systems to date and there is no shortage of billing for each medical specialty; 27 covered specialties to be exact. Because of so many features that are driven with a technology focus and medical billing mindset, OmniMD comes in as our top 2 pick.

Top Pro

The use of automation is about the most accurate we’ve seen when it pertains to payment posting and claim denials. We also love their coding-initiative tool that helps with proper coding.

Top Con

The cloud platform software needs a little more work, which is disappointing due to how technology focused they are. Issues like browser compatibility, manual saving, and refresh glitches can make for a bad work day.

Customer Service Experience

Sales focused with a plethora of contact options such as 24/7 live chat, email, phone, and marketing; Above average wait times.

Pricing

They charge a percentage of your “net” payment for the year and your percentage is based off your previous year’s income.

Community Rating

Trust Radius: N/A

Capterra: 4 out of 5

Software Advice: 4.5 out of 5

BBB: Not Accredited, No Rating


3. athenahealth

Athenahealth comes in as our top 3 pick and is an EHR system that many of our clients utilize. In our opinion, athenahealth shines in its interoperability and offers a vast resource hub where health care professionals alike can come together to network and share ideas, inspiration, and tips. The user-interface is friendly for newcomers and Athena’s cloud-based platform handles well with the best of the pack.

Top Pro

Customization, customization, and more customization! Build appointment schedules, custom reports, and track care-quality for insurance reporting. Another pro we feel we should mention are their templates. Make in-office processes easy with templates such as superbills, provider documentation, and more.

Top Con

Athena’s on-boarding process is super long and not one that can be rushed. While beginning providers and practices may benefit from this extensive process, those in a crunch to open their doors will need to plan in advance for a 9-week on-boarding process.

Customer Service Experience

Friendly customer service, however Athena uses a ticket system and has a 24hr processing/resolution response time. This is offset somewhat by their network resource hub of other Athena users.

Pricing

They also charge a percentage of your “net” payment for the year and your percentage is based off your previous year’s income.

Community Rating

Trust Radius: 9 out of 10

Capterra: 4 out of 5

Software Advice: 3.5 out of 5

BBB: Not Accredited, A+ Rating

 

For more on Medical Billing & Coding, Healthcare Administration, and Insurance News and Updates, you’re already at the right place. Be sure to stay on top of everything by subscribing to the Rx for Success Medical Billing Blog here!

Resources & Credits:

Disclaimer: The owner/writer of this blog was not compensated to provide opinion on products, services, websites and various other topics listed in this article. The writer is writing based on their honest opinion, findings, beliefs, or experiences on these topics, events, or products. The views and opinions expressed in this article are purely the blogger’s own. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question. This article does not contain any content which might present a conflict of interest.

“Any trademarks, logos, or links (sources) used throughout this blog are the property of their respective owners.”

  • https://www.eclinicalworks.com/
  • https://www.omnimd.com/
  • https://www.athenahealth.com/
  • https://www.usfhealthonline.com/resources/key-concepts/ehr-vs-emr/
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