– We know what we’re good at and stick to it. –
Handling Patient A/R
Do you have outstanding claims due to patient collections build up? Let us help you collect with our verified collections log and specialized strategy.
Collecting patient payments and sending statements
Not enough time or manpower to keep a steady flow? We can collect on current and past due balances. We also send out statements so your patients are always in the loop.
Routing of your patient calls to our Patient Services Line
Short Staffed? High patient volume? We have a dedicated patient services line that can take care of those calls for you.
Taking out the time to educate patients
Is your staff struggling to grasp the basics of patient education? Are your patients constantly complaining about misinformation? We take the time out to make sure each patient understands their insurance and their bill on every phone call.
All of our Reliance Patient Services
We keep up with patient tracking and process flow from start to finish in our always accessible and easy to follow log.
We handle the leg work of your Patient A/R by creating a strategy to decrease A/R and increase rapport between patient and office relationship.
We have a dedicated staff line where you can direct your patients to call us or forward our number in your carrier so that were the first point of contact.
We put your patients first by utilizing excellent customer service skills and taking the time to explain payment options.
We provide a record of account status to patients to advise them of the previous periods transactions and activity on their account.
We handle the calls so you don’t have to. With our patient services line, your patients can have a secure way to process inquiries quickly.
We often serve as a liaison or “hand-off” for the patients who request our assistance with difficult insurance terminology.
As a part of our vision, we take the time to help patients through understanding their balance and insurance information. Unlike collection agencies, we believe in connecting with the patient and promoting relationships.
Before we attempt collection, we always verify balances to make sure the patient actually owes the amount listed.
SERVICE OPTIONS FOR RELIANCE PATIENT SERVICES
As a family owned business, we are able to offer our service agreements on a month to month basis, with no long term lock-ins and upfront charge. We charge either hourly, monthly, or based on a requested budget by the client. Any Services that are not listed, can be added on for an additional fee.
WHICH SPECIALTIES CAN BENEFIT FROM OUR RELIANCE PATIENT SERVICES
Don’t see your specialty? No Worries!
Ask us if we cover your specialty.
- Behavioral Health
- Family Practice
- Internal Medicine
- Pain Management
- Physical Therapy
WHICH EMR SYSTEMS DO WE KNOW
The Reliance Medical Management, LLC team has been great to work with. They keep you informed about the process and give you tools to view data that has been submitted. Reliance MM are very professional and I would certainly recommend their company.
I have had nothing but a positive experience with Reliance. All correspondence is professional, courteous, and quick. I would recommend this company to anyone who is looking for a dependable billing service!
Deidre and the team at Reliance are unmatched in their prompt response to any request for assistance. Their knowledge of all things with regard to medical office mgmt. to include A/R, EHR, Reporting, Credentialing & Payor relations are excellent! They are genuinely sincere about helping you and your practice be successful!! 100% Integrity!” I can offer this review because I’ve worked with other companies that were seemingly well-presented and came highly recommended only to discover that they were largely misrepresenting their services and/or value. Trust me, you can’t go wrong with RMM.
We have used Reliance for more than 2 years and the experience has always been positive. They are very prompt with response to e-mails and phone calls and are very thorough in the reporting of activity on our claims. I am convinced that we have been paid for claims through their work that we would not have been able to get paid on our own. The staff is very knowledgeable and more than willing to answer any questions put forth. We are extremely happy with our decision to hire Reliance.