Are you a patient? Please visit Reliance Patient Services for assistance regarding your bill.

Reliance Patient Services

Ease into a smoother office workflow with our integrated patient services line. We can tackle your patient calls and perform (soft) collections, while you focus on what matters: your patient care. As a family owned business, we are able to offer our service agreements on a month to month basis with no long term lock-ins. For patient services, we charge on a fix rate per month.

Medical Billing – Provider Credentialing

Handling Patient A/R

Do you have outstanding claims due to patient collections build up? Let us help you collect with our verified collections log and specialized strategy.

Collecting patient payments and sending statements

Not enough time or manpower to keep a steady flow? We can collect on current and past due balances. We also send out statements so your patients are always in the loop.

Routing of your patient calls to our Patient Services Line

Short Staffed? High patient volume? We have a dedicated patient services line that can take care of those calls for you.

Taking out the time to educate patients

Is your staff struggling to grasp the basics of patient education? Are your patients constantly complaining about misinformation? We take the time out to make sure each patient understands their insurance and their bill on every phone call.

All of our Reliance Patient Services

Customized patient services log for convenience

We keep up with patient tracking and process flow from start to finish in our always accessible and easy to follow log.

Handling patient A/R

We handle the leg work of your Patient A/R by creating a strategy to decrease A/R and increase rapport between patient and office relationship.

Routing of patient collection calls to Reliance Patient Services line

We have a dedicated staff line where you can direct your patients to call us or forward our number in your carrier so that were the first point of contact.

Collecting patient payments

We put your patients first by utilizing excellent customer service skills and taking the time to explain payment options.

Sending patient statements

We provide a record of account status to patients to advise them of the previous periods transactions and activity on their account.

Calling patients to notify them of their balance

We handle the calls so you don’t have to. With our patient services line, your patients can have a secure way to process inquiries quickly.

Assisting patients in providing insurance companies with additional information required from patient

We often serve as a liaison or “hand-off” for the patients who request our assistance with difficult insurance terminology.

Educating patients in understanding their insurance policy

As a part of our vision, we take the time to help patients through understanding their balance and insurance information. Unlike collection agencies, we believe in connecting with the patient and promoting relationships.

Ensuring patient balances are accurate

Before we attempt collection, we always verify balances to make sure the patient actually owes the amount listed.

WHICH SPECIALTIES CAN BENEFIT FROM OUR RELIANCE PATIENT SERVICES

Don’t see your specialty? No Worries!

Ask us if we cover your specialty.

Cardiology
Chiropractic
Dermatology
Endocrinology
Facility/Inpatient
Family Practice

Internal Medicine
Ob/Gyn
Pain Management
Pediatric
Physical Therapy
Surgery

WHICH EMR SYSTEMS DO WE KNOW

Don’t see your specific EHR system? No Worries!

We take time to train ourselves on any new system during onboarding week.

Kevie Wilkins

Wilkins Home

Managing Partner

★★★★★

The Reliance Medical Management, LLC team has been great to work with. They keep you informed about the process and give you tools to view data that has been submitted. Reliance MM are very professional and I would certainly recommend their company.

Charlotte St. Juste

LCSW

★★★★★

I have had nothing but a positive experience with Reliance. All correspondence is professional, courteous, and quick. I would recommend this company to anyone who is looking for a dependable billing service!

Jane Johnson

The Jones Center For Women's Health

Practice Manager

★★★★★

Deidre and the team at Reliance are unmatched in their prompt response to any request for assistance. Their knowledge of all things with regard to medical office mgmt. to include A/R, EHR, Reporting, Credentialing & Payor relations are excellent! They are genuinely sincere about helping you and your practice be successful!! 100% Integrity!” I can offer this review because I’ve worked with other companies that were seemingly well-presented and came highly recommended only to discover that they were largely misrepresenting their services and/or value. Trust me, you can’t go wrong with RMM.

Jenna Schutzer

Highland OB/GYN

Owner

★★★★★

We have used Reliance for more than 2 years and the experience has always been positive. They are very prompt with response to e-mails and phone calls and are very thorough in the reporting of activity on our claims. I am convinced that we have been paid for claims through their work that we would not have been able to get paid on our own. The staff is very knowledgeable and more than willing to answer any questions put forth. We are extremely happy with our decision to hire Reliance.

Andre Hall, MD

Birth & Women's Care OB/GYN

Owner, MD

★★★★★

Reliance Medical Management has been a phenomenal partner for my medical practice Birth And Womens Care, PA. I highly recommend their services without reservation as I have found them to be diligent, highly accurate, and responsive to the needs of my staff, my patience, and myself in terms of account management. You will not be disappointed with their services.

Becky Carroll

Highland Family Practice P.A.

Practice Manager

★★★★★

We found Reliance online. It is one of the best decisions we have ever made. Everyone is so helpful and such a pleasure to work with. I really feel getting established and working with them has been so easy. If you are looking for a billing company I would encourage you to reach out to Reliance first. You will not regret it.

Nikia Boykin

Eastover Family Care Center

Practice Manager

★★★★★

This billing service is our super hero! They are the perfect well oiled machine. For every issue that our office had prior to this company taking over our billing they have found a fix. I wish we would have changed billing companies much earlier! We appreciate our new found relationship and look forward to the long haul!

Gary Livine

Carolina Meadows

Chief Financial Officer

Our experience working with Reliance has been phenomenal. They are responsive, caring and experienced. Deirdre, Eric and their team have all been easy to engage with and have really helped to improve our internal documentation procedures. I highly recommend their services and would be happy to supply a reference anytime. This is the easiest decision I’ve ever made about posting a 5 star review.

THE FIRST STEP IS GETTING IN TOUCH

We can help you increase your revenue while providing accurate billing and coding submissions with an approach that tailors to you. Submit the request below to receive a personalized service quote.