Reliance Medical Management, LLC’s Frequently Asked Questions
Why should i outsource?
Medical billing can be a demanding and challenging task for many medical offices or facilities who do not have access to the essential skilled manpower to perform the duties properly. We explain our thoughts on outsourcing, address the common negative misconception, and provide an cost analysis in our blog article: SUCCESSFULLY OUTSOURCE YOUR MEDICAL BILLING.
When did we start our company?
Founded and operated by a husband and wife team, Eric and Deidre Hampton started Reliance in 2016, bringing with them a combination of 16 years of professional and educational experience of healthcare and organizational administration.
Where are we located?
We are based in Raleigh, North Carolina and currently provide medical billing services locally in NC and in the eastern region of the U.S. For more of our contact information, head over to our contact us page.
Why choose Reliance?
We believe what sets us apart is that we offer a SIMPLE, AFFORDABLE, & RELIABLE model. We are family owned and operated and can offered tailored service to your office, which increases production and builds relationships.
What services do we provide?
We provide a variety of services including medical billing and coding, healthcare administrative services, and patient to provider assistance. We are able to provide a unique approach that complements and dedicates special attention to the provider, practice, and hospital that we assist.
How much do our services cost?
Upon our consultation, we will provide our pricing table/tiers to you. We typically charge on a percentage rate, fixed monthly rate (if applicable), or per-claim basis, depending on the services needed. We do not have any up-front fees and all clients can opt-out with a 30 day written or typed notice.
when does reliance get started on my account?
Immediately or whatever date is provided by your office. As soon as the agreements are signed, we will begin the on-boarding process, requesting the necessary information, and building your account documents for your account to be worked by our team.
How can I keep up with the status of my account?
We provide comprehensive reports monthly and hold quarterly meeting with each office.
What is the typical client size that reliance works with?
Any! We are able to serve single providers, private practices, and hospitals.
Does reliance work with companies in all states?
Yes. Some of our current and previous partners are in North Carolina, Georgia, and New York.
What specialties does reliance know?
Don’t see your specialty? No Worries! Ask us if we cover your specialty.
- Behavioral Health
- Family Practice
- Internal Medicine
- Pain Management
- Physical Therapy
Is reliance secure and protected?
Absolutely. We firmly believe in the privacy and safety of our clients protected data. We are HIPAA compliant, bonded and carry Errors & Omissions insurance. All of our technology, EHR, and other cloud tools are also secure and protected.